Privacy Policy

Welcome to https://thehearingdoc.com (the "Site"). We understand that privacy online is important to users of our Site, especially when conducting business. This statement governs our privacy policies with respect to those users of the Site ("Visitors") who visit without transacting business and Visitors who register to transact business on the Site and make use of the various services offered by The Hearing Doctor (collectively, "Services") ("Authorized Customers").

"Personally Identifiable Information"

Refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, financial profiles, social security number, and credit card information. Personally Identifiable Information does not include information that is collected anonymously or demographic information not connected to an identified individual.

What Personally Identifiable Information is collected?

We may collect basic user profile information from all of our Visitors. We collect the following additional information from our Authorized Customers: the names, addresses, phone numbers and email addresses of Authorized Customers, and any information submitted through contact forms, appointment requests, or service inquiries.

What organizations are collecting the information?

In addition to our direct collection of information, our third party service vendors (such as hosting providers, analytics providers, and payment processors) who may provide such services as website functionality and business operations may collect this information from our Visitors and Authorized Customers. We do not control how these third parties use such information, but we do ask them to disclose how they use personal information provided to them. Some of these third parties may act solely as service providers and do not retain or use the information beyond what is necessary.

How does the Site use Personally Identifiable Information?

We use Personally Identifiable Information to customize the Site, to make appropriate service offerings, and to respond to inquiries or appointment requests submitted through the Site. We may email Visitors and Authorized Customers with information related to our services or in response to specific inquiries.

With whom may the information may be shared?

Personally Identifiable Information about Authorized Customers will not be sold or rented. We may share aggregated information about our Visitors, including demographics, with affiliated partners and service providers. We also offer the opportunity to opt out of receiving communications from us.

How is Personally Identifiable Information stored?

Personally Identifiable Information collected by The Hearing Doctor is securely stored and is not accessible to third parties or employees except as necessary to perform services described in this policy.

What choices are available to Visitors regarding collection, use and distribution of the information?

Visitors and Authorized Customers may opt out of receiving unsolicited information from or being contacted by us by responding to emails as instructed, or by contacting us at:

5607 114th Street
Ste. 100
Lubbock, TX 79424

Are Cookies Used on the Site?

Cookies are used for a variety of reasons. We use Cookies to obtain information about the preferences of our Visitors and the services they select. We also use Cookies for security purposes.

How does The Hearing Doctor use login information?

The Hearing Doctor uses login information, including, but not limited to, IP addresses, ISPs, and browser types, to analyze trends, administer the Site, track user movement, and gather demographic information.

What partners or service providers have access to Personally Identifiable Information?

The Hearing Doctor may work with vendors and service providers who may have access to certain Personally Identifiable Information on a need-to-know basis. Our privacy policy does not cover their use of this information. We may disclose Personally Identifiable Information when required by law or to protect the safety of our users.

How does the Site keep Personally Identifiable Information secure?

All employees are familiar with our security practices. Personally Identifiable Information is accessible only to authorized personnel. We regularly review our systems and use appropriate security measures, including encryption where applicable. However, we cannot guarantee complete security.

How can Visitors correct any inaccuracies in Personally Identifiable Information?

Visitors and Authorized Customers may contact us to update or correct their information by emailing info@hearwesttexas.com.

Can a Visitor delete or deactivate Personally Identifiable Information?

Visitors and Authorized Customers may request deletion of their Personally Identifiable Information by contacting us at info@hearwesttexas.com. Due to backups, some residual data may remain.

What happens if the Privacy Policy Changes?

We will notify Visitors and Authorized Customers of changes to this Privacy Policy by posting updates on this page.

Links

This Site contains links to other websites. Please note that when you click on a link, you are leaving our Site. We encourage you to review the privacy policies of any linked websites.